Conflict Management Skills

Price: $88

Conflict, or more specifically, interpersonal conflict, is a fact of life, and particularly of our organisational lives and the workplace.

It often emerges more when people are stressed, for example, when there are changes on the horizon, or when everyone is under pressure because of a looming deadline.


Conflict Management Skills

This program is for managers to build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.  The course comprises of a number of sessions to help you achieve the following goals:

  • Learn how to recognise when team members need help managing conflict
  • Use a mediation process to help groups resolve existing conflict
  • Create expectations for managing conflict
  • Create a conflict management agenda item to create a conflict management culture
  • Provide employees a process for managing conflict with others

Recommended for:

  • For all Employers, Contractors and Employees;
  • All new students commencing work for the first time; and
  • Everyone.

This Professional Development Conflict Management course is a non -accredited course, which does not require a formal qualification. Non-accredited courses provide several advantages if gaining a qualification is not a key reason for the learning:

  • Great for a Refresher and CPD Points*
  • The course can be built around a client’s specific training needs
  • There is no formal assessment requirement

* Check with your association as to whether the course will meet CPD guidelines.